Privacy policy

Last updated: August 2026

At Pioupiou Cosmetics, we attach great importance to protecting your privacy and personal data.

This Privacy Policy explains what information we collect, how and why we use it, with whom it may be shared, and what rights you have.

1. Data controller

The controller responsible for processing personal data collected through this website is:

Labogo GmbH
6300 Zug, Switzerland
Commercial Register number: CHE-277.264.960

Email: info@pioupiou-cosmetics.com

Labogo GmbH operates the website www.pioupiou-cosmetics.com and the registered trademark Pioupiou Cosmetics.

2. Personal data we collect

Depending on how you interact with our website, we may collect the following categories of personal data.

Information you provide directly

This may include:

  • your first and last name;

  • your billing and delivery addresses;

  • your email address;

  • your telephone number;

  • information required to create and manage a customer account;

  • your marketing preferences;

  • information contained in messages sent to our customer service team;

  • reviews, comments, photographs or other content you submit.

Order and transaction information

This may include:

  • the products you order;

  • your order and return history;

  • purchase amounts;

  • discounts used;

  • delivery information;

  • the payment method selected.

Payments are processed by specialised payment providers. Pioupiou Cosmetics does not have access to your complete payment card or banking details.

Information collected automatically

When you browse our website, we and our service providers may automatically collect information such as:

  • your IP address;

  • browser type;

  • device and operating system;

  • language and approximate location;

  • pages viewed and links selected;

  • browsing duration;

  • referring website or advertising campaign;

  • interactions with our website;

  • cookie and similar technology identifiers;

  • shopping cart, checkout and purchase events.

The extent of this collection depends on your location, your privacy settings and, where required, the choices you make through our cookie consent tool.

3. How we use your personal data

We may process your personal data to:

  • process, prepare, deliver and manage your orders;

  • process payments, refunds and returns;

  • manage your customer account;

  • provide customer service and respond to your enquiries;

  • send transactional information relating to your orders;

  • prevent fraud, misuse and security incidents;

  • comply with our legal, tax and accounting obligations;

  • operate, maintain and improve our website and services;

  • analyse website traffic and performance;

  • personalise certain features or content;

  • collect and publish customer reviews;

  • measure the performance of our advertising campaigns;

  • display or measure personalised advertising, where you have consented;

  • send newsletters and marketing communications where permitted.

4. Legal bases for processing

Depending on the purpose and the applicable law, we process personal data on one or more of the following legal bases:

  • performance of a contract, particularly when processing and delivering an order;

  • compliance with a legal obligation, including accounting, tax and consumer-protection requirements;

  • our legitimate interests, such as securing our website, preventing fraud, providing customer support and improving our services, provided that your fundamental rights do not override those interests;

  • your consent, particularly for certain cookies, analytics, personalised advertising and marketing communications.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Service providers and recipients

We use specialised service providers to operate our business. Depending on the services you use and the choices you make, your data may be transmitted to providers involved in:

  • ecommerce hosting and store operation;

  • secure payment processing;

  • order preparation and delivery;

  • customer service;

  • email and newsletter delivery;

  • customer reviews;

  • landing-page creation;

  • localisation and market selection;

  • website traffic measurement;

  • online advertising and campaign performance measurement.

These providers may include:

  • Shopify, for hosting and operating our online store, customer accounts, checkout, fraud prevention and related ecommerce services;

  • Shopify Payments, Stripe, PayPal and TWINT, depending on the payment method selected;

  • our logistics and delivery providers;

  • Klaviyo, for email and marketing communications;

  • Judge.me, for collecting and displaying customer reviews;

  • PageFly, for creating and operating certain landing pages;

  • Orbe, for geolocation and market or language selection;

  • Google and YouTube, for analytics, advertising and campaign measurement;

  • Meta, including Facebook and Instagram, for advertising and campaign measurement;

  • Pinterest and TikTok, for advertising and campaign measurement.

These providers process only the data required to perform their services and are subject to their own data-protection obligations.

Shopify may also process certain customer data as described in its Consumer Privacy Policy.

We may also disclose information where required by law, to protect our rights, or in connection with a restructuring, merger or transfer of our business, subject to the safeguards required by applicable law.

6. Sale, sharing and targeted advertising

We do not sell personal data in exchange for monetary compensation.

However, under the broad definitions used by certain US state privacy laws, the use of advertising, analytics or social-media technologies may be considered a “sale”, “sharing” of personal data or processing for targeted advertising.

Visitors covered by these laws can exercise their right to opt out using the “Do not sell or share my personal data” link made available in the footer or through the relevant privacy page displayed for their region.

Where supported, we also process recognised browser-based privacy signals, such as the Global Privacy Control, in accordance with applicable law.

7. Data retention

We retain personal data only for as long as necessary for the purposes described in this policy and to comply with our legal obligations.

In particular:

  • order, invoice and accounting information may generally be retained for 10 years, in accordance with Swiss accounting and tax requirements;

  • customer account information is retained while the account remains active and for a reasonable period afterwards;

  • customer-service communications are retained for the time needed to process the request and handle possible follow-up or disputes;

  • marketing data is retained until you unsubscribe, withdraw your consent or the data is no longer required;

  • cookie choices are retained for the duration configured in our consent-management system.

When data is no longer required, it is deleted or anonymised securely, unless a longer retention period is required or permitted by law.

8. International data transfers

Our company is based in Switzerland, and some of our service providers operate from or store data in Switzerland, the European Economic Area, the United Kingdom, the United States or other countries.

Where personal data is transferred to a country that does not provide an officially recognised adequate level of protection, we use appropriate safeguards where required, such as standard contractual clauses or another recognised legal transfer mechanism.

9. Cookies and similar technologies

Our website uses cookies and similar technologies. These technologies may be divided into the following categories:

  • Strictly necessary cookies, required for the website, shopping cart, checkout, security and customer-account features to function;

  • Personalisation cookies, used to remember certain choices and tailor features or content;

  • Analytics cookies, used to understand how visitors interact with our website and improve its performance;

  • Advertising cookies, used to measure campaigns and, where permitted, personalise advertising.

Except for technologies that are strictly necessary, cookies requiring consent are activated only after you have made the relevant choice where applicable.

During your first visit, a cookie banner allows you to accept, refuse or manage the different categories. Refusing optional cookies does not prevent you from placing an order, although certain non-essential features may be limited.

You can change or withdraw your choices at any time using the cookie preferences link available on the website. You can also manage cookies through your browser settings, although deleting cookies may cause the consent banner to be displayed again.

10. Marketing communications

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may send you information about Pioupiou Cosmetics products, advice, news and offers.

You can unsubscribe at any time by using the unsubscribe link contained in each marketing email or by contacting us at info@pioupiou-cosmetics.com.

Unsubscribing from marketing does not prevent us from sending essential transactional messages concerning an order or customer-service request.

11. Your rights

Depending on the law applicable to you, you may have the right to:

  • obtain information about the processing of your personal data;

  • request access to your personal data;

  • request correction of inaccurate or incomplete data;

  • request deletion of your data where legally possible;

  • request restriction of certain processing;

  • object to certain processing;

  • request data portability where applicable;

  • withdraw your consent at any time;

  • opt out of certain sales, sharing or targeted advertising;

  • lodge a complaint with a competent data-protection authority.

To exercise your rights, contact us at info@pioupiou-cosmetics.com.

To protect your data, we may need to verify your identity before responding. We will process requests within the time limits established by applicable law.

In Switzerland, you may contact the Federal Data Protection and Information Commissioner (FDPIC). If you live in another country, you may also contact the competent authority in your place of residence.

12. Automated decisions

We may use automated systems, particularly those provided by Shopify or our payment partners, to identify transactions presenting a potential risk of fraud or misuse.

These tools may assign a risk level to a transaction. Where required by law, a decision producing significant legal effects will not be based solely on automated processing without appropriate safeguards and the possibility of human review.

13. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure or accidental destruction.

Payments are handled by specialised providers using secure systems. Pioupiou Cosmetics does not have access to complete payment-card or banking information.

Nevertheless, no method of transmission or storage on the Internet can be guaranteed to be completely secure. In the event of a data breach requiring notification, we will inform the affected persons and the competent authorities in accordance with applicable law.

14. Children

Our website and products are intended for adults purchasing products for themselves or their families.

Persons under the age of 16 should not provide us with personal data, create an account or subscribe to marketing communications without the authorisation of their parent or legal representative.

15. Third-party websites

Our website may contain links to websites and services operated by third parties.

We are not responsible for the content, security or privacy practices of those third parties. We encourage you to read their privacy policies before providing them with personal data.

16. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our services, providers, technologies or legal obligations.

The version published on our website is the version applicable at the time of consultation. The date of the latest update appears at the beginning of this policy.

17. Contact

For questions about this Privacy Policy, the processing of your personal data or the exercise of your rights, please contact:

Pioupiou Cosmetics – Labogo GmbH
6300 Zug, Switzerland
Commercial Register number: CHE-277.264.960

Email: info@pioupiou-cosmetics.com