Refund policy
Return & Refund Policy
Last updated: June 2026
Returns for orders delivered in Switzerland
We hope you will love your Pioupiou Cosmetics products.
For orders delivered within Switzerland, we accept return requests within 30 days of receiving your order.
To be eligible for a return, products must be:
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unopened;
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unused;
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in their original packaging;
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in resalable condition;
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accompanied by proof of purchase.
For hygiene and safety reasons, opened, tested or used cosmetic products cannot be returned.
Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
Products returned without prior authorisation cannot be accepted.
Once an order has been shipped, it can no longer be cancelled. If you no longer wish to keep your order, please contact us to arrange a return after delivery, provided the above conditions are met.
Orders delivered within the European Union
If your order is delivered to a country within the European Union, you have the legal right to withdraw from your purchase within 14 days of the day on which you, or a person designated by you, receive the goods.
You may exercise this right without giving any reason by contacting us at:
After notifying us of your decision, you must return the products within 14 days.
For hygiene and health protection reasons, opened, unsealed, tested or used cosmetic products cannot be returned.
Returned products must be unopened, unused, in their original packaging and accompanied by proof of purchase.
Return shipping costs remain the responsibility of the customer unless the return is due to our error or a defective product.
Damaged, defective or incorrect products
Please inspect your order upon delivery.
If you receive a damaged, defective or incorrect product, contact us immediately at:
Please include your order number and, where possible, photographs of the issue.
We will review your request promptly and offer the most appropriate solution, whether that is a replacement, a refund or another suitable resolution.
Non-returnable items
We cannot accept returns of:
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opened, tested or used products;
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products that are no longer in their original packaging;
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gift cards;
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products returned without prior authorisation.
Sale items may be returned only if they meet the conditions above, unless otherwise stated at the time of purchase and subject to applicable consumer protection laws.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time before the refund appears in your account.
Original shipping charges are not refundable unless the return results from our error, a defective product or where required by applicable law.
If more than 15 business days have passed since your refund was approved, please contact us at: