Shipping policy
Shipping Policy
Last updated: June 2026
Where are orders shipped from?
Orders delivered within Switzerland are shipped from our Swiss warehouse.
Orders shipped to France, Europe and the rest of the world are dispatched from our warehouse in France, allowing us to offer the best possible delivery times and minimise customs formalities whenever possible.
How long does delivery take?
Orders are usually prepared and dispatched within 1–2 business days after confirmation of payment, excluding pre-orders and exceptional circumstances.
Estimated delivery times are:
Switzerland
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Standard Shipping: 3–5 business days
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Express Shipping: 1–2 business days
France
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Standard Shipping: 3–5 business days
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Express Shipping: 1–2 business days
Europe
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Standard Shipping: 3–5 business days
Rest of the World
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Standard Shipping: 5–8 business days
Delivery times are estimates only and may vary depending on the carrier, customs procedures or periods of high demand.
Shipping fees
Shipping costs are automatically calculated at checkout.
🇨🇭 Switzerland
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Standard Shipping: Free on all orders
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Express Shipping: CHF 11
Depending on the size and weight of your order, it may be shipped either as a parcel or as standard postal mail.
Some small orders, such as a single sunscreen, may be shipped by standard mail without tracking.
To keep shipping free within Switzerland whenever possible, we occasionally use standard postal mail for small orders that can be delivered safely.
🇫🇷 France
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Standard Shipping: Free on all orders
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Express Shipping: €12
🇪🇺 Europe
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Standard Shipping: €11
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Free shipping on orders over €100
🌍 Rest of the World
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Standard Shipping: €35
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Free shipping on orders over €200
Depending on the destination, orders may be shipped with Swiss Post, DPD, Chronopost, FedEx or another trusted logistics partner.
Where do you ship?
We currently ship to most countries worldwide.
Please note that orders shipped outside Switzerland and outside the European Union may be subject to customs duties, import taxes, clearance fees or other local charges.
These fees are determined by the destination country and remain the responsibility of the customer.
We recommend checking your local customs regulations before placing an international order.
How can I track my order?
If your shipping method includes tracking, you will automatically receive a shipping confirmation email with your tracking number once your order has been dispatched.
Some small orders shipped by standard postal mail do not include tracking. In this case, you will simply receive a shipping confirmation email.
Order information is also available through your customer account.
Can I change my delivery address?
If your order has not yet been shipped, please contact us as soon as possible at:
We will do our best to update your delivery details.
Once an order has been handed over to the carrier, we cannot guarantee that changes will still be possible.
My order is marked as delivered, but I haven't received it
Please first check:
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your mailbox;
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your neighbours;
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your building reception or concierge (if applicable);
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your local collection point.
If you are still unable to locate your parcel, please contact us at:
We will gladly investigate the shipment with the carrier.
My parcel arrived damaged
If your parcel or products arrive damaged, please contact us as soon as possible at:
To help us process your request quickly, please include your order number and, if possible, photographs of the parcel and the damaged products.
Do you use sustainable packaging?
Yes.
At Pioupiou Cosmetics, we are committed to reducing our environmental impact wherever possible.
We carefully select responsible packaging solutions while ensuring your products are well protected during transport.
If you have any questions about our packaging or sustainability commitments, please contact us at: